Below you will find what some of our customers say about our dealership. To add a testimonial of your own, submit it on the Customer Survey page.
I found that my starter had broken and would not turn the engine over. In the morning I called Zips 45th Parallel H-D in Gaylord, Michigan and asked for help. Chuck, the Service Writer, said that he would have a truck and trailer at the motel in 60 minutes. He was a man of his word, so we loaded the bike in the trailer and off we went to Gaylord. It's really comforting to know that an H-D® dealer will out of their way to help a stranded biker. Our trip was great and the meeting of the folks at Zips made it even better. Great parts department; very helpful. Chris Welke is a great guy to work with."
Gary | Livonia, MI
"I had always dreamed of owning a new Harley-Davidson®. After purchasing a used 2002 a few years ago, we started buying H-D® apparel and dressing up the bike. Personal service from Ruth Murphy was awesome and shortly after coming in she’d know our names and likes. Chris and Gwen at parts were more than helpful with stuff I knew nothing about, sending me faxes of the parts and part numbers to ensure I was ordering the correct stuff. While going to a benefit in late July, we dropped off our bike to have a rear tire replaced, when Chuck says you’ll be in and out at a specific time he is right on the money, my biggest problem was getting the bike back until they were satisfied it was cleaned enough. While this was being done I found the bike of my dreams and bought it; a new 2009 Ultra Classic. I would at this time like to thank Mike Zipser, Ron Mason, Tom McDonald and Jennifer Glaser, when they say 'Customer Service is #1' they mean it. There is such a huge difference between ZIPS and other dealerships, and we been in a few of them, they may be a few more miles or hours away but in my opinion they are worth it."
Dave | Sault Ste. Marie, MI
"The work was done as scheduled, for the quoted price and met high standards of workmanship. I was very satisfied and I will once again ride from Fife Lake to utilize your dealership. Thank you!"
Allan | Fife Lake, MI
"Your dealership is the best! I am always greeted with a smile and friendly hello every time through your door. All of the staff is very knowledgeable and eager to help. I have had all the service done on my two bikes at Zips and will not be going anywhere else. Chuck and the fellas in back are awesome. When I broke my brake lever, Chuck had my bike picked up to be fixed so that I wouldn't be riding with only rear brakes. Thank you all for having and being a great business that truly values its customers. Keep up the good work."
Tim | Grayling, MI
"Well I finally got the Harley® of my dreams and I want to say thank you to everyone at Zips. Big Dave was my salesman and he bent over backwards, jumped through hoops and did cartwheels to make my deal satisfactory. Also management, parts, and service all performed very professionally to bring it all together. I have been to other dealerships only to be treated like "Oil Spillage", but Zips and Dave really did an outstanding job. I would recommend buying new, used, trade or just current motorcycle news from Zips, they will put you in the right seat. R.Riggs."
Richard | Houghton Lake, MI
"I must say your team exceeds my expectations every time. Your staff is always friendly and the most knowledgeable when it comes to parts and accessories. When ever the notorious service is required on the scooter, I don’t even bother calling any other place. It would be a waste of time! If you’re looking for excellent service and friendly people, Zips 45th Parallel Harley-Davidson is number one!"
Nathan | Traverse City, MI
"Every time I've ever walked through your doors I've been treat like a princess. The customer service you offer is like none other. Keep up the good work."
Anonymous | Alpena, MI
"Thanks for making me feel so welcome. After some of my experiences I have had with other dealerships I will look no further."
Nathan | Traverse City, MI
"Our '85 FXRP broke down on the downside of the "bridge" after a call to Zips and HOG I found myself being towed to the dealership. There I found friendly faces and awesome service, Chuck and Patrick stayed late to get our bike fixed and Dave offered some great stories and info on the new Harley's®. I can't say enough about how well we were treated at Zips. Thanks again."
Chad and Tracy | Owatonna, MN
"Thanks, Chuck, Jenn and the whole crew. The Y pipe is strong and my leg isn't frying any more! KNEES IN BREEZE FOREVER You guys rock. Sincerely, Spider Man"
Robert N Schook aka Spider | Around, MI
"I had tires put on my 1997 Sportster. I am a business owner myself and will say your service was great."
John | Onaway, MI
"Excellent dealership, quality staff and extremely helpful. I will be coming back down here on a regular bases."
Ken | Sault Ste. Marie,ON
"I have my new bike from Zips, Mike the salesman was great. The bike I own is a 2006 Heritage Softail Classic. When Mike delivered the bike it was nice and clean. I had to wait until the snow was gone to ride it, but the bike runs great. Thank you, Mike! See you this summer!"
David | Atlanta, MI
"Jennifer, thank you for the good service on my bike you did a great job and thank you for washing it up it look great. I will call you if I need help again. Jennifer is great-if the boss sees this you better keep her! ~Dave"
David | Atlanta, MI
"My Dyna Lowrider developed a bad vibration over the first five thousand miles. I asked to have it fixed while having the 5,000 mile service performed. When I picked the bike up the vibration was gone. Fixed the first time. My complements to your service department."
Tom | Gaylord, MI
"I was in the market to buy a new motorcycle and I was just passing by and came into Zips. Mike "Suds" immediately took me under his wing and steered me in the right direction on the right bike. He did everything possible to help me out and was extremely knowledgeable in matching me with the right bike, even though I was the "ultimate dumb-a**" customer. Everyone at Zips was upbeat and positive to work with. They had more options available then most dealerships (IE: Finance, models, delivery, accessories, etc). I do plan on purchasing a Harley® from Zips as soon as I get my daughter married and all the kids are out of the nest. R2"
Richard | Houghton Lake, MI
"This is the first I have had dealings with Zips since it changed hands and I can honestly say I have seen a big improvement. I am glad I came back for my Harley-Davidson® needs.The sales staff take care of their customers after the sale. When you walk in you are treated like a friend not just another customer, and it doesn't stop there, it carries all throughout the store, from sales to parts to service right to the clothing and accessories, even the owner treats you like he has known you forever. It makes me proud to be a Harley® owner and tell people where I bought my bike. Keep up the good work and happy motoring to each and everyone of you. ~Jerry"
Jerry | Alpena, MI
"Little late, but I just wanted everyone out there who may be considering a new scoot from Zips. I was on my way to Sturgis last summer when I started to lose oil pressure, I stopped at Zips on a Friday afternoon, they got me in, they got me out, even went just a little beyond closing time. Until that day I had no idea there was a dealership there. Now, because of there service and friendly staff, my next bike purchase will be from Zips."
Greg | Grand Rapids, MI
"I just purchased an '08 Nightster. It was delivered yesterday directly to my house, free of charge. Both of the salesmen were exceptionally helpful. Thanks Mike and Dave. The service man whom delivered the bike was a wealth of knowledge. Not only does he know about the bikes that Harley® has to offer but he's pretty good with cars as well. Thanks for the delivery Chuck. I have yet to deal with the parts or clothing department but I'm sure that they will be just as helpful. I look forward to many great years of riding the Nightster, as well as many great dealings with the awesome brotherhood associated with my local Harley® dealer. Thanks again to every one who helped me into the saddle of the Harley® legacy."
Kevin Burton | Cheboygan, MI
"I purchased a 2006 ElectraGlide Classic at the end of June '06. I had some warranty issues with the bike as far as engine backfiring and performance. Everyone at the dealership was quick to take care of me. the service department work hard to correct the issues I had. Some of my friends say I should have been upset because of my bike being brand new. I work in the machine repair industry and I realize that things sometimes break or don't work right, even brand new things. It is the service of taking care of these problems that makes it O.K. Shawn, in the service department, is an excellent employee. He has taken great care of my bike and of me. The girls, Kristy, and Jen, always greet me by name and with a smile. When I am having my routine service appointments, they are great company while I wait, and keep the coffee going. I have always had good experiences with the dealership in all areas, I have recommended your dealership to others and I know of some that have started shopping there. Keep up the great work."
Ron Landry | Grayling, MI
"My experience with Zips 45th Parallel has been great, the people there treat you as one of the family. I'll definitely by my next bike there also."
Gerry | Gaylord, MI
"We have always had a good experience both with purchases and service at the dealership. You came to our rescue more than once when we broke down on the road, fixed the bike and got us going again. We'll be back soon!"
Ron | East Jordan, MI
"Love the dealership! People are GREAT, and very helpful."
Anonymous | Alanson, MI
"Quake, at the rental desk, swapped out a Street Glide for a Ultra at the last minute for us. Gave us some suggestions to extend a 2 day ride that turned out great. This shop is one of the best. Now my only problem is finding $25,000 to buy a Ultra Low. Thanks a lot! ~Barry & Ginger"Barry Mix | Sanford, FL
"Friendliest dealership we have found yet. Fast thorough service department. Always have a great selection of bikes and accessories. Enjoy every visit"Steve Schell | Sault Ste Marie, ON
"Big thanks to Kevin in the service dept. I was 300 miles from home and had a punctured back tire on a Saturday afternoon. He fixed me up in record time. Thanks buddy!"randy | port lambton, ON
"Very good first experience with all the staff at Zips. I would not hesitate to recommend Zips 45th Parallel H-D to everyone I know. "Chuck Mehney | Traverse City, MI
"As the general manager Jenn runs a great operation! Her staff is excellent and a great group of people to work with. At Zips is more than business it's about friendships. Chris Bielski runs a great Parts Department. Kristy Warson is helpful and a joy to work with in the MotorClothes® Department. It is hard not to mention the whole staff, they all do a great job. Dave, Bryan, Doug, Sonja, Mark, Kristi, Harley, Mikala, Justin , they all great folks. Of course Elvis is one of a kind. He is not just a great salesman, he is a great person. You might be able to tell, I am a little biased - Zips is my dealership! ~Pastor Jon Jenkins"Jon Jenkins | Elmira, MI
"Zips and the great staff from Jennifer, Chris, Kristy, Bryan, Elvis and all the rest of the team have always done a great job taking care of all of my questions and needs. I have visited a lot of Harley® dealerships around the country (50 or more) and I believe nobody beats Zips. Jennifer runs a great operation. I proudly tell folks all over the country that Zips is my home dealership and that they do a first class job. I pray regularly for the staff and great team at Zips! Your friend, Pastor Jon Jenkins"Anonymous | Gaylord, MI
"I have been to a lot of Harley® dealers but this one stands out! They bend over backwards to make sure your a happy customer. THANKS AGAIN TO ALL WHO WORK THERE YOU know how to treat a customer!"Brian Smutek | Luzerne, MI
"I was travelling to the UP from Indiana the weekend of July 7th and stopped in to your Mackinaw City store for a t-shirt for my wife. It was an extremely hot weekend and my wife (a cancer survivor) was unable to make the trip due to the heat. I was helped by Patsy Selin who was VERY helpful and gracious. She took the time to talk, be pleasant and not just make the sale. In fact, I ended up buying a ring set for my wife as well and she was most helpful in my selection. Patsy is an asset to your organization and was an absolute pleasure to deal with. I will definitely stop by on my next visit into town and want to thank all of you (Especially Patsy) for a wonderful experience."Tony Freda | Greentown, IN
"Each year approximately 14 or so of my former military friends and I travel to Grayling, MI for our annual re-union. Six of us always ride our bikes (5 Harleys® and 1 Honda). This year's trip seemed to be plagued with problems. Butch's Ultra Classic developed issues with the throttle and mine had a bad back fire issue. Well the motor heads in ZIPS service took very good care of us and we were back on the road in no time at all. I wish my dealer was half as attentive and quick to respond to my issues back here at home. Have you guys thought about opening another shop in centeral Ohio? Great job guys keep up the good work and you'll never have to worry about closing your doors."Joseph Woodrum | Grove City, OH
"I usually do not send comments in, however today is different. I have been doing business at Zips before it was Zips. In the past few years I want to let you know how pleased I am with the people. I am usually met with a smile and often called by name. I recently ordered new riding glasses, script. The lovely Kristy took care of the order and when the fax of my script needed clarification, she called and relayed it to the optical company. She asked me to let her know when I got them. Got them today, Wednesday and the info was sent last Thursday; great service! All of the staff there great, customer service seems to be a real priority. I work in service dept. of a Cadillac dealership, I hope that our customers feel they are getting this kind of experience, totally satisfied and look forward to my next visit with the "family" at Zips, Kristy, thanks again! ~Paul"Paul Skiff | Manton, MI
"My sales person is Jenn and she is great. She makes you feel like she is there just to help you. I also met the owner today, he's a very nice man. I love Zips and I love Harley® and haven't even rode it yet! The people are all great and friendly. I would recommend anyone and everyone to go talk to them that really will treat you like a person not a sale and I can't say it enough! Jenn is great she is easy on the eyes, and knows her bikes top notch."Corey Pitchford | Gaylord, MI